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Your ESSE cooker is guaranteed against defects arising from faulty manufacture for three years, subject to the following express conditions:
• This cooker must be commissioned by your ESSE Dealer (or an authorised HETAS engineer) upon installation.
The details must be recorded on the Commissioning card and registered with ESSE by returning the completed card.
The guarantee period commences upon delivery of the cooker (subject to receipt of the correctly completed card).
• The cooker has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.
• The cooker is serviced annually by the ESSE Dealer or authorised HETAS engineer, and the Service record completed.
The cooker must not be serviced, maintained, repaired taken apart or tampered with by any person not authorised by us.
• Any cooker or defective part replaced shall become the Company’s property.
CONDITIONS OF GUARANTEE
This guarantee does not cover:
• Parts deemed to be replaceable in the normal usage of the cooker. These parts are listed herewith: all firebricks, bottom grate,
woodburning box, oven accessories, hotplate and door seals, door glass.
• Enamel damage; the vitreous coating on your cooker is in effect an extremely thin layer of glass and as such displays all the
characteristics of glass. It can easily be damaged by impact, or by spillage of cold liquids onto a hot surface. Such damage cannot
be covered under this guarantee. (See also intermittent use of your cooker, below).
This guarantee is personal to the original purchaser and is non-transferable.
EXCLUSIONS
In the event of intermittent use and prolonged shutdown, it should be noted that in some circumstances enamel may be displaced due
to ingress of damp. Whilst this is rare, it is most likely to occur in situations where the unused cooker remains in a unheated property.
There is a layer (known as the groundcoat) between the vitr
eous enamel surface and the cast iron. Groundcoat is porous and if exposed
(e.g. after a chip in the vitreous enamel coat), may allow damp to penetrate behind the vitreous enamel and spr
ead through the
groundcoat. Surface oxidisation of the cast ir
on may thereafter occur, causing the vitreous enamel to fall off. Such damage will not be
covered by your warranty. We recommend that a light coating of petroleum jelly be applied to any damaged areas when the cooker is
not in use to help keep out the damp, in addition to following instructions in your Operating manual.
INTERMITTENT USE OF YOUR COOKER
In the event you should r
equire spare parts, please order through your ESSE dealer. Should you have cause for dissatisfaction with
your cooker, you should contact your ESSE dealer, who will, in most instances, be able to offer you immediate assistance.
• The serial number of the cooker can be found behind the right hand lower oven door.
• Purchase date (please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls).
CUSTOMER CARE
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